Relatives and Their Computer Problems
While I was living in Salt Lake City, I enjoyed the break and being away from friends and relatives who would always hit me up for free computer advice or have me take a look at their computer problems while I was “off-duty”. Now that I’m back in DC and visiting the relatives again for the holidays, I’m back to being the “go-to” guy for computer issues. I get asked all sorts of questions, such as… “Can you tell me why my computer is running so slow”? or ” I think I have a virus.. can you take a look at it?”. Since most of my relatives are PC users, my first response is always… “Toss it and buy a Mac.”
LifeHacker’s Gina Tripani, has posted an article on this very subject, just in time for the holidays called “Helping Clueless Relatives with Their Computer Problems“. It gives great advice on how to deal with the most common questions I get asked as I’m trying to choke down my Christmas ham.
1. Why does my computer take so long to start-up?
2. I keep getting a pop-up from my anti-virus software asking me to pay, what do I do?
…and more.
So, if you’re the family “go-to” person for computer problems, read the Lifehacker article and arm yourself this year for when the relatives come-a-calling.
Let me add that I am a big fan and supporter of the Free AVG Antivirus when it comes to protecting a Windows machine. I have taken off every version of Norton or MacAfee from every relative’s PC and replaced it with AVG Free.
Also for those long distance relatives that need support after the holidays are over, check out LogMeIn. They offer a FREE version that will allow you to connect and control any remote computer, Mac or PC. Just sign-up for free account and install the client software on any computer you want to control. Makes phone support with the relatives SO MUCH easier.
So, while I’m in the middle of my holiday vacation with my relatives, I’m properly armed for any questions that might get thrown my way. But my first response will always be. .”Dump that POS and get a Mac”
Just kidding.


